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PRIVACY AND POLICY

INTRODUCTION

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

This Privacy Policy explains:

• What information we collect
• How we use that information
• How we may share that information
• How we protect your information
• Your choices regarding your Personal Information
• How to contact us with questions about this Privacy Policy
• Our Safe Harbor Privacy Policy

This Privacy Policy applies only to information that we collect on the websites zjcleaninguk.com, zjcleaning.com and through the ZJ Cleaning Services mobile applications, including the mobile application for service requesters and the mobile application for service professionals (the "App") (collectively the "ZJCS Platform").

COLLECTING PERSONAL INFORMATION

We may collect, store and use the following kinds of personal information:

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, searches made, referral source, length of visit, page views and website navigation paths);

Information that you provide to us when registering with our website (including your name, email address, contact details and information about your home);

Information that you provide when completing your profile on our website (including your name, contact details and information about your home);

Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name, email address and other contact details);

Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, type, frequency and pattern of service use);

Information relating to any purchases you make of our services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and payment details);

Information that you post to our website or social media accounts for publication on the internet (including your name, pictures and the content of your posts);

Information contained in or relating to any communications that you send to us or send through our website (including the communication content and meta data associated with the communication);any other personal information that you choose to send to us; and other information.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

USING YOUR PERSONAL INFORMATION

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to: administer our website and business; personalize our website for you; enable your use of the services available on our website; send you goods purchased through our website; supply to you services purchased through our website; send statements, invoices and payment reminders to you, and collect payments from you; send you non-marketing commercial communications; send you email notifications that you have specifically requested; send you our email newsletter (you can inform us at any time if you no longer require the newsletter);send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);deal with enquiries and complaints made by or about you relating to our website; keep our website secure and prevent fraud; verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service); another uses.

If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

All our website financial transactions are handled through our payment services provider, Stripe. We will share information with our payment provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

HOW WE PROTECT THE INFORMATION WE COLLECT

The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.

For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices.

After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information. It is important for you to protect against unauthorized access to your account password and to your computer.

Be sure to log out of your account or to close your browser after you have completed your visit to our Site. Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.

SECURITY OF YOUR PERSONAL INFORMATION

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential.

AMENDMENTS

We may update this policy from time to time by publishing a new version on our website.

You should check this page regularly to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email.

UPDATING INFORMATION

Please let us know if the personal information that we hold about you needs to be corrected or updated.

COOKIES

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use both session and persistent cookies on our website.

We will use cookies to: recognize a computer when a user visits the website; track users as they navigate the website; enable the use of a booking system on the website; improve the website’s usability; analyze the use of the website; administer the website; prevent fraud and improve the security of the website; personalize the website for each user; target advertisements which may be of interest; keep track of your personal and home information; and for other possible uses.

The names of some of the cookies that we use on our website, and the purposes for which they are used, are set out below:

We use Google Analytics and other tools to collect and analyze website statistics. These tools use cookies to generate information about the use of websites which can be used to create reports. We generate reports about demographic and interest-based data (such as age, gender. location and interests) to better understand out visitors to our website and to improve the website. Most browsers allow you to refuse to accept cookies;

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

OUR DETAILS

This website is owned and operated by ZJ Cleaning Services our registered address is at: Alperton House, Bridgewater Road, Wembley, HA0 1EH,

You can contact us by writing to the business address given above, or by email to online@zjcleaning.com.


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