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TERMS AND CONDITIONS EFFECTIVE DATE: 1st OF APRIL 2018

DEFINITION

In these Terms of Business the following definitions apply:” The Company” ZJCS Services LTD (ZJCS), with the Company Registration Number 10449444, and the address on 3rd Floor 9b Alperton House, Bridgewater Road, Wembley, HA0 1EH. “Professional”-the person or firm carrying out cleaning services on behalf of the Company. “Client”–the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to which the cleaning services are supplied by the Company. “Service”-means the cleaning services carried out on behalf of the Company. “Cleaning Visit”-means the visit to the Client’s service address by the Professional in order to carry out the Services.

INTRODUCTION

Please read the terms carefully before you start to make any use of www.zjcleaning.com, phone, email or app as they will apply to your use of it (although please note that they will not apply to any third party services you request through ZJCS). We recommend that you print a copy of these terms of use or save them to your computer or device for future reference.

The customer agrees to accept the terms and conditions. If you do not accept the terms and conditions but you continue to use our service, we will assume that the terms and conditions have been agreed. If you do not agree with them, you must not use ZJCS. If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at online@zjcleaning.com or by pre-paid post to our main trading address referred to above.

CONTRACT

These Terms and Conditions represent a contract between ZJCS and the Client. The Client agrees that any use of the Company’s services, including placing an order for services by the app, email, phone or website form shall constitute the Client’s acceptance of these Terms and Conditions. Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by the Client. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.

New Clients, who have agreed on a service contract with the Company, are charged at the price showed on the website/app. There is a minimum of 3 hours per each cleaning visit.

DISCLAIMER

We do not employ the Professionals. They are Self-employed and unless otherwise specified in these terms of use, we are not responsible for (and make no representations, warranties or guarantees as to) the behaviour, acts or omissions of any Professional you engage through zjcleaning.com or the quality of the service they provide.

If you have a complaint in relation to the Professional, that complaint must be taken up with the Professional directly. If you are unable to resolve a dispute with a Professional or you cannot come to an agreement, please email us and we will use our reasonable endeavours to try to resolve the dispute.

We do take reasonable measures to ensure the suitability and quality of the Professional, including and limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Professional is suitable for your purposes and you use the Professional at your own risk, although we may remove a Professional from ZJCS on the basis of any feedback you or other users provide in relation to that Professional, but are under no obligation to do so.

PRICING AND PAYMENT

The customer agrees to pay by Debit/Credit card. I/We authorize ZJ Cleaning Services until further notice in writing, to arrange the payment for the invoices and any other outstanding amounts owned to ZJCS, automatically from my/our Credit or Debit card.

Please note that if you book one off cleaning, we will collect the payment on the day of the booking, whereas for regular cleaning or every other week service we will collect the payment monthly.

You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction or other monetary transaction interaction with ZJCS at the prices in effect when such charges are incurred. We reserve the right to make changes to our pricing policy at any time, however, we will notify you by email at least one week before any such changes take effect. If you do not agree to any such changes, you should stop using ZJCS.

When you first request the services from ZJCS, you will be asked to provide us with a valid credit or debit card to pay for the services you request through ZJCS. We will store your card details for such purpose and you agree that we may undertake authorization checks on that card (including when you use ZJCS to request the services of a Professional).

If you request the services of a Professional for a one-off visit, payment will be taken automatically and processed by our third party payment service provider in advance of the scheduled visit using the card details previously provided by you. If any amount due from you remains unpaid, we reserve the right: (I) to charge reasonable administration costs; (II) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (III) to arrange for any further bookings made by you to be suspended; and/or (iv) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use ZJCS.

All invoices are subject to an administration fee charge of 3%. You agree to accept this fee if and when you authorise to use our services.

The company may from time to time within the lifetime of the contract adjust its charges to come to increased prices on minimum wage or any other levy by the government department(s) which it sees fit to pass onto the Client. We will communicate any charge or price adjustments not less than 30 days before it comes into effect. Any disputes resulting from the adjustments should be communicated to the accounts department within 21 days of receiving the notice. If we do not hear from you within 21 days of the notice, we will determine that you have accepted the charge by acquiesce, and the charges becomes payable on the 30th day after notice.

The Client agrees to and authorises the Company to charge his/her debit/credit card any outstanding balances owed to the Company which is not paid within 30 days of the invoice date.

CANCELLATION PROCESS

The contract is for a minimum of three months. If you cancel the contract before the end of this period, the Client agrees to pay a cancellation fee of £50.00. You may terminate the legal agreement between us and, if you are a registered user, request the closure of your account at any time after the 3 month contract, with the 14 days notice by emailing us at online@zjcleaning.com. For the one-off session booked, the Customer can cancel at any time.

The ZJCS platform is made to be flexible. You can skip, reschedule or cancel any booking for free with at least 24h notice from Monday to Friday and 48h notice from Saturday to Sunday. You can also permanently cancel your regular cleaning plan for free, with the 14 days notice after the minimum contract of 3 months is finished. If you don’t give ZJCS any notice we have right to charge you for the period of 2 weeks.

You can not reschedule a booking with less than 24h until the start time. In most cases, these fees and charges are paid to the Professional

If the Client wishes to change, amend, discontinue, suspend, add, remove or modify any occurring service, they have to contact ZJCS as soon as possible by dialling 0800 368 7446.

PROFESSIONALS

You agree to treat the Professionals courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested. You acknowledge that your preferred Professional, if you have one, may be unavailable from time to time, whether due to illness or vacation. ZJCS does not guarantee that the same Professional will be coming on a regular basis. Because of various circumstances, ZJCS has the right to make changes.

We may need to replace your regular cleaner at any time due to illness or change of circumstances in order to fulfil our obligations to you. We will exercise discretion when we allocate cleaners to perform the task and notify you as soon as we reasonably can.

You agree, for so long as the agreement between the Customer and ZJCS is in force and for a period of six months thereafter, not to book the services of, or engage, any Professional you have used, or whose contact details you have received from ZJCS.

BOOKING PROCESS

You can make a booking through ZJCS app or on the Web. Once we have collected the personal details (name, telephone number, address and payment information) we will send a confirmation email.

USE OF THE APP

In consideration of you agreeing to abide by these terms of use, we grant you a non-transferable, non-exclusive license to use the App on any mobile telephone or other handheld devices (Mobile Device) controlled or owned by you. All other rights in the App are reserved by us and by our licensors and we remain the owners of the App at all times.

You may also use the App to access location track, to find the Professional near to your address.

COMPLAINTS

When booking a service with ZJCS we offer a 100% money back guarantee contract. This means we will refund the service in full or alternatively rebook the Service again with a different professional if you, the Client are dissatisfied with the Service.

All complaints which involve damage must be received in writing or emailed to online@zjcleaning.com, providing evidence. We must receive the complaint within 48 hours of the service. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

LIABILITY

The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of the Professional at the address. ZJCS endeavours to be right on time on any visit but sometimes, due to transport and any other problems which are beyond the Company’s control, the Professional may arrive with a delay or the cleaning visit may be rescheduled.

The Company is not responsible if a cleaning job is not complete due to the lack of suitable/enough cleaning materials, lack of hot water, electricity or equipment not in full working order.

INSURANCE

ZJCS has a Public and Employers liability insurance. The policy will cover any accident damages caused by a Professional working on behalf of ZJCS, reported within 24 hours of service date.

ZJCS reserves the right to refuse to share any of the confidential company’s documents. The client must note that the insurance policy is subject to an excess of £250.00, which must be met by the client should they wish to make a claim, excludes damage caused by the use of abrasive products or the use and spillage of bleach. We don’t provide any cover for changing any locks. If the Client gives any key to the Professionals, it is their responsibility to reclaim their key . We do not provide cover for accidental damage for the first £250.00 of any loss. Please make your own insurance arrangements for the excess.

REFUNDS

Refund will be issued only if the Client has cancelled a cleaning visit within the permitted notice (48H) prior to the start of the cleaning session and if payment has already been taken by the Company.

Refund will be issued if the Professional does not attend a cleaning visit, of which payment has already been collected by the Company.

If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 48 hours after the job has been completed, ZJ Cleaning Services reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit. ZJ Cleaning Services reserves the right to return a cleaner not more than once.

REFERRAL CREDIT

Any client of the Company will receive a one-time credit of £15.00 for referring another Client. Credit will be issued after the new Client has signed a regular contract.

LAW

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.


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